Redbox Return Time: All you need to know about Redbox rental policy 2023

The ultimate guide on Redbox rentals and returns


Are you uncertain about when precisely to return your Redbox movie rentals? Did you know that Redbox has a specific return time policy that many users aren’t aware of? This article will clarify all the crucial details regarding the Redbox return policy, giving you everything needed for a stress-free rental experience.

Redbox Return Policy

Redbox logo
Redbox logo

The Redbox return policy includes a rental period of 17 days and requires customers to visit a store to return their rentals.

Redbox return period

Redbox rentals have a minimum rental period of 1 day and a maximum rental period of 17 days. This means you have more than two weeks to enjoy and then return your movie or game DVD. However, it’s paramount to note that Redbox counts every day past the first 24 hours as an additional daily rental charge.

So, while having a lengthy return period might seem like a free pass to keep discs for an extended time, regular charges apply after the initial day until the item is returned within this timeframe.

Return methods

Visiting a physical store is the primary method of returning your Redbox rental, ensuring a swift and easy return process. Directly place your rented disc in any Redbox kiosk across thousands of locations nationwide, nestled at convenience stores, supermarkets, or McDonald’s restaurants.

The rent and return procedure involves merely scanning the QR code on the case using the machine’s scanner. Make sure it gets efficiently secured into its slot for successful return execution.

You can even drop off your movie at a different kiosk from where you initially rented it without worrying about additional charges. It could be an excellent option if you are traveling or if there’s a more convenient location closer to you than the one you got your rental from originally.

Utilizing this efficient method ensures maximum ease and flexibility in meeting Redbox’s return policy guidelines.

Extending the rental period

If you find yourself needing more time with your Redbox rental, you can easily extend the rental period. Simply log into your Redbox account and select the option to extend your rental.

There is no limit to how many times you can extend, as long as it is within the maximum rental period of 17 days. Keep in mind that extending the rental will incur additional charges, so make sure to plan accordingly if you need extra time to watch your movie or play your game.

Redbox exchange policy

Redbox’s exchange policy works to the advantage of movie lovers. If you rent a disc and it isn’t working correctly or is somehow damaged, Redbox allows for an effortless swap. Just call their customer service number (as part of their help center), report the issue, and they’ll give you credits to get another rental at no extra cost.

This way, your movie night stays intact without any hassle from broken discs ruining the fun!

Lost Redbox rental policy

If you happen to lose a Redbox rental, don’t panic. Redbox has a policy in place for such situations. When you lose a rental, you will be charged the maximum charge for that particular item (typically around $25), which varies depending on the type of disc (DVD or Blu-ray).

This charge is usually higher than the cost of purchasing the DVD or Blu-ray from a store. This fee covers the cost of replacing the lost disc and any potential future rentals that would have come from it. It’s important to note that this charge is not refundable if you find and return the DVD later. Therefore, it’s crucial to keep track of your rented discs and take extra care not to misplace them.

A Redbox kiosk in front of a Loaf N Jug in Gillette, Wyoming
A Redbox kiosk in front of a Loaf N Jug in Gillette, Wyoming | Credit: Mr. Satterly / Wikimedia Commons

What is the official Redbox return time policy?

Redbox has a clear and simple official return time policy: All rentals must be returned by 9 p.m. local time on the due date. This means that you have until this specific time to return your rented DVD or game to any Redbox kiosk without incurring any late fees.

It’s important to keep track of the due date and plan accordingly so that you can return your rental before the 9 p.m. deadline. By doing so, you’ll avoid any additional charges and ensure a smooth rental experience with Redbox.

What happens if I return my rental late?

If you return your Redbox rental late, you will be charged a late fee. Redbox charges a daily fee for each additional day that you keep the rental beyond the initial rental period. The daily fee varies depending on the type of rental (DVD or Blu-ray) and can quickly add up if you fail to return it promptly. So, make sure to return your movie or game on time to avoid those extra charges!

What are the late fees for Redbox movie rentals?

The late fee is $1.50 per day for DVDs and $2 per day for Blu-rays. The maximum late fee is $25.00.

However, there are some exceptions to this rule. For example, if you rent a movie that is still in theaters, you will be charged a higher late fee. Another exception is if you rent a movie from Redbox’s Perks program. Perks movies are available for a discounted price, but they have a shorter rental period and higher late fees.

It is important to note that Redbox can change its late fees at any time. So, it is always a good idea to check the Redbox website or app for the most up-to-date information.

How much are the late fees for Redbox game rentals?

The late fee for games at Redbox is $2 per day. The maximum late fee is $69.

Games have a maximum rental period of 23 days. After 23 days, you will be charged the maximum purchase price for the game, which is $69.00.

Here is a breakdown of the Redbox game rental return policy:

  • Minimum rental period: 1 day
  • Maximum rental period: 23 days
  • Late fee: $2.00 per day
  • Maximum late fee: $69.00

What is Redbox Perks?

Redbox Perks is a loyalty program that allows members to earn points for renting movies and games from Redbox. These points can then be redeemed for free rentals, discounts, and other rewards.

Here are some of the benefits of being a Redbox Perks member:

  • Free rentals: Members can earn free rentals by renting movies and games from Redbox. The number of free rentals you earn depends on how many points you have accumulated.
  • Discounts: Members can also get discounts on rentals and purchases from Redbox.
  • Early access: Members get early access to new releases and other exclusive content.
  • Birthday rental: Members get a free rental on their birthday.
  • Referral program: Members can earn points for referring friends to Redbox Perks.

To join Redbox Perks, you can create an account on the Redbox website or app. You can also sign up by scanning the QR code on a Redbox kiosk.

Redbox customer service can be reached through their website or by calling their toll-free number for any inquiries or concerns. Here are the different ways to reach Redbox customer service:

  • Phone: You can speak directly with a representative by calling Redbox’s customer service hotline at 1-866-733-2693.
  • Email: If you prefer to communicate via email, you can send your inquiries to
  • Online Help Center: Redbox also has an online help center where you can find answers to frequently asked questions and submit a support request. Simply visit their website at for assistance.


In conclusion, understanding the Redbox return policy is essential to avoid any unnecessary charges or penalties. With a 17-day maximum rental period for movies and a deadline of 9 p.m. local time, be sure to return your rentals promptly to avoid late fees.

Remember, you can always contact Redbox’s customer service for any further questions or concerns. Happy renting!

Sources: Redbox, Nimble Freelancer
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