Samsung Recalls Over 1 Million Stoves After Hundreds of Fires and Dozens of Injuries

Samsung Recalls Over 1 Million Electric Ranges, Check If Your Kitchen Is Affected

Two of the several models of Samsung Slide-In Electric Ranges afftected by the recall: NE58F9500SS/AA (Left) and NE63A8711QN/AA (Right)
Two of the several models of Samsung Slide-In Electric Ranges afftected by the recall: NE58F9500SS/AA (Left) and NE63A8711QN/AA (Right) | ©Image Credit: Samsung

If you own a Samsung Slide-In Electric Range, it’s crucial to check the model number immediately. The company has issued a major recall for over 1 million units due to a dangerous design flaw linked to hundreds of reported fires. According to safety reports, these incidents have caused significant property damage, injuries requiring medical attention, and even loss of pets. To ensure your kitchen safety, here’s what you need to know about the recall and how to find out if your Samsung range is affected.

Recalled Model Numbers

On August, 8th, 2024, Samsung issued a recall for about 1,120,905 units of slide-in electric ranges because their front-mounted knobs can be activated by accidental contact by humans or pets, posing a fire hazard.

The recall involves Samsung Electric Slide-In Ranges with the following model numbers: NE58K9430SS/AA, NE58N9430SG/AA, NE58R9431SG/AA, NE58R9431SS/AA, NE58R9431ST/AA, NE58F9500SS/AA, NE58K9500SG/AA, NE58F9710WS/AA, NE58K9850WS/AA, NE58K9850WG/AA, NE58K9852WG/AA, NE58H9950WS/AA, NE58R9311SS/AA, NE63T8111SG/AA, NE63T8111SS/AA, NE63T8311SG/AA, NE63T8311SS/AA, NE63BG8315SSAA, NE63CB831512AA, NE63BB851112AA, NE63T8511SG/AA, NE63T8511SS/AA, NE63T8511ST/AA, NE63A8711QN/AA, NE63BB871112AA, NE63T8711SG/AA, NE63T8711SS/AA, NE63T8711ST/AA, NE63T8751SG/AA, and NE63T8751SS/AA.

You can find the model number of your Samsung Electric Slide-In Range on the inside upper left corner of the oven door or inside the storage bin located at the bottom of the oven.

Depending upon the model, the affected ranges were sold from May 2013 through August 2024 for between $1,250 and $3,050. These made-in-Thailand electric ranges were sold in the United States at Best Buy, Costco, The Home Depot, Lowe’s, and other appliance stores across the country. They were also available online at Samsung.com.

What Led to the Recall

Since 2013, Samsung has received over 300 reports of unintentional activation of the affected ranges’ front-mounted knobs, either by humans or pets. According to the United States Consumer Product Safety Commission, these incidents have resulted in around 250 fires, with at least 18 causing extensive property damage. Additionally, approximately 40 injuries have been reported, eight of which required medical attention. There have also been reports of seven fires that tragically led to the deaths of pets.

As pointed out by the website The Street, there are several viral videos on the internet, which show pets turning on stoves with their paws by jumping on the unit. In one incident, home security footage caught a dog accidentally starting a house fire in Colorado by setting ablaze some boxes that were sitting on top of the stove.

Actions to Take If You Own a Recalled Unit

If you own a recalled Samsung slide-in electric range, Samsung is offering free knob locks or covers to prevent accidental activation. Here’s how to get them:

  • Phone: Call Samsung at 1-833-775-0120 between 9 am and 8 pm ET, Monday through Friday.
  • Email: Send an email to rangesupport@sea.samsung.com.
  • Website: Visit samsung.com/us/support/range-knob-kit to request your free knob locks.

While waiting for your affected range to get fixed, please make sure to:

  1. Keep children and pets away from the knobs;
  2. Double-check that all knobs are turned off before leaving the house or going to bed; and
  3. Never leave objects on the stovetop when the range is not in use.

Bonus Tip for Smart Range Owners: Samsung SmartThings app users with Wi-Fi-enabled ranges can activate the “Cooktop On” notification. This sends an alert to your smartphone whenever a burner is turned on, providing an extra layer of safety.

Sources: U.S. Consumer Product Safety Commission, Fox 9, The Street