Starbucks Changes Policy – Tells Customers to Buy Something or Leave

Starbucks’ new “Coffeehouse Code of Conduct” policy will restrict store facilities to paying patrons only

Starbucks' new "Coffeehouse Code of Conduct" policy will restrict store facilities to paying patrons only ©Image Credit: Guilherme Stecanella / Unsplash
Starbucks' new "Coffeehouse Code of Conduct" policy will restrict store facilities to paying patrons only ©Image Credit: Guilherme Stecanella / Unsplash

In a controversial move, a significant shift is occurring at Starbucks, because the company is officially ending its open-door policy. Starting January 27th, Starbuck’s will be available strictly for paying customers only. That includes access to their restrooms and seating.

The new “Coffeehouse Code of Conduct” will restrict store facilities to paying patrons across only, and it will affect its 10,000+ stores in North America.

This is quite a departure from Starbucks’ previous “Third Place Policy,” which literally welcomed anyone to hang out in their stores, regardless of whether they bought that Venti Caramel Frappuccino or not.

Jaci Anderson, Starbucks’ corporate communications, explained that Starbucks wants to create a “better environment for everyone.” So in other words, they’re prioritizing the folks who actually keep their revenue going.

The timing here is interesting. This shift comes hot on the heels of new CEO Brian Niccol (who hails from Chipotle) taking the reins of the company in September 2024, and also after Starbucks saw their global sales drop by 7% in late 2024.

Notably, this policy shift excludes licensed locations within airports and Target stores. But for the rest of the Starbucks locations? You better have your wallet ready if you’re planning to use Starbucks facilities or want to camp out with your laptop there.